The Account Manager will establish and nurture long-term partnerships with assigned customers, ensuring their evolving needs are met and exceeded. You will act as the primary point of contact, coordinating internally and managing every stage of the order lifecycle. Success in this role hinges on strong relationship-building, meticulous order management, and proactive problem-solving.
Key Responsibilities
* Act as the customer advocate and primary owner of the customer experience for all customer account matters.
* Build and maintain strong, lasting relationships with both internal teams and external clients.
* Drive internal follow-up and accountability across Sales, Project Management, Purchasing, Quality, Manufacturing, and Logistics to resolve customer-impacting issues.
* Monitor order status throughout the manufacturing cycle and update customers with outbound shipping details and tracking numbers.
* Process high volumes of orders from inception to delivery, maintaining 100% on-time delivery for assigned accounts.
* Handle returns, exchanges, and escalated customer issues in line with company policies.
* Lead backlog and operations reviews, fostering communication among sales, manufacturing, and logistics teams.
* Maintain customer records, master profiles, tariff agreements, inventory data, and SharePoint documentation.
* Forecast customer demand and analyze patterns to align supply chain availability.
* Generate and maintain reports on service metrics, inventory positions, tariff billing and open orders.
Knowledge and Skills
Core Knowledge
* Common sales strategies and manufacturing supply chain processes
* Inventory control and rotation programs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.